HALSTED HEALTH

Effective Date: June 3, 2025

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Halsted Health (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website
www.halstedhealth.com (the “Site”) or purchase products from us.

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1. Information We Collect
We may collect the following types of information:
 Personal Information: Name, billing/shipping address, email address, phone number, and payment details you provide when making a purchase or creating an account.
 Non-Personal Information: Browser type, device information, IP address, and
browsing data automatically collected via cookies or similar technologies.
 Account Information: Login details, order history, and saved preferences if you register for an account.

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2. How We Use Your Information
We use the information we collect to:
 Process and fulfill your orders, including shipping and delivery.
 Communicate with you regarding your order, inquiries, or support requests.
 Send you marketing emails or newsletters (only if you opt-in).
 Improve our website, products, and customer experience.
 Comply with legal obligations or resolve disputes.

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3. Sharing Your Information
We may share your information with:
 Service Providers: Third-party companies providing payment processing,
shipping, IT support, and email communications on our behalf.

 Legal Authorities: When required to comply with laws, regulations, or legal processes.
 Business Transfers: In the event of a merger, sale, or transfer of company assets, customer information may be included.
We never sell your personal information to third parties for unrelated marketing purposes.

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4. Cookies and Tracking Technologies
We use cookies and similar tools to:
 Enable essential website functionality (shopping cart, checkout).
 Analyze website traffic and user behavior.
 Personalize your browsing experience.
You can adjust cookie settings in your browser; however, disabling cookies may affect website functionality..

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5. Data Security
We implement reasonable technical and organizational measures to protect your
personal data from unauthorized access, misuse, loss, or disclosure.
However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

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6. Your Rights
Depending on your location (e.g., EU under GDPR or California under CCPA), you
may have the following rights:
 Access and request a copy of your personal information.
 Request correction or deletion of your data.
 Opt out of marketing communications at any time.
 Restrict or object to certain data processing activities.
To exercise these rights, contact us at orders@halstedhealth.com .

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7. Data Retention
We retain personal data only as long as necessary to provide services, comply with
legal obligations, resolve disputes, or enforce agreements.

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8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

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9. Children's Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

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10. Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date.

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11. Eligible Returns
Returns may be accepted under the following conditions:
 The product is defective, damaged in transit, or you received the wrong item.
 The issue is reported to our customer service team within 3–5 business days of delivery.
 The product remains in its original, unopened, and sealed packaging (if applicable).

 

12. Non-Returnable Items
 Items that have been handled in a way that compromises sterility or packaging integrity.
 Products marked as final sale, special order, or non-returnable on the product page.
 Products not reported within the 3–5 business day return window.

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13. Return Authorization (RMA)
All returns require prior approval. To request a return:
1. Contact our customer service team at orders @ halstedhealth.com
2. Provide your order number, reason for the return, and photos of the product/packaging if applicable.
3. If approved, you will receive a Return Merchandise Authorization (RMA) number and instructions for sending the item back.
4. Unauthorized returns or those without an RMA will not be accepted or refunded.

5. Refunds and Processing
 Refunds are issued to the original payment method after we receive and inspect the returned product.
 Refunds typically take 5–7 business days to process.
 Original shipping fees are non-refundable, except in cases where the return is due to our error (wrong or defective product).
 Return shipping costs are the responsibility of the customer unless the return is approved due to our error.

 

6. Cancellations
Orders may only be canceled before they are shipped. Once the order is processed and handed to the carrier, it cannot be canceled or modified.

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7. Damaged Packages
If your order arrives damaged or with missing items, please follow these steps:
1. Report the issue within 3 business days of receiving the package.
2. Provide the following details to orders@halstedhealth.com :
o Order number
o Photos of the damaged item(s), packaging, and shipping label
o Description of the issue (e.g., broken seal, torn packaging, missing contents)

3. Once reviewed and approved, we will arrange one of the following:
o A replacement shipment at no additional cost, or
o A full or partial refund to your original payment method.

We may request that you keep the damaged product and packaging for carrier
inspection before processing the claim.

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8. Lost or Missing Packages

If your package is marked as delivered but not received:
 First, check with neighbors, household members, or your local postal carrier, as packages are sometimes left in alternate locations.
 Wait 24–48 hours, as carriers occasionally mark packages as delivered before final drop-off.
If the package is still missing:
1. Contact us at orders @ halstedhealth.com with your order number.
2. We will assist you in opening a carrier investigation to track or confirm the package status.
3. If the carrier confirms the package is lost, we will issue a replacement or refund.

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9. Limitations
 We are not responsible for incorrect shipping addresses provided by the customer. Please double-check your address before checkout.
 Once a package is marked delivered by the carrier, we cannot guarantee reimbursement unless a carrier investigation confirms loss.
 Claims submitted after 7 business days from the marked delivery date may not be eligible for replacement or refund.

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Shipping Availability
Standard shipping rates apply to deliveries within the 50 states of United States. At this time, we are unable to ship to U.S. Territories, or APO/FPO addresses.

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Order Processing
 Orders are typically processed within 24 business hours of receipt.
 Orders placed after 12:00 p.m. PST on Fridays will begin processing on the next business day (Monday).
 We currently do not offer overnight or Saturday delivery options.

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Estimated Delivery Timeframes
Most standard orders arrive within 1–3 business days once shipped. However, estimated timeframes are as follows:
 Economy Shipping: 7–10 business days
 Standard Shipping: 1–5 business days (varies by location and carrier availability)
Please note that delivery times are not guaranteed and may vary depending on the carrier and external factors beyond our control. Carriers may include UPS, FedEx, or
USPS, and we are unable to accommodate requests for specific carriers or signed deliveries.
Certain items—such as oversized packages, freight shipments, or special-order products—may require additional handling time.

We appreciate your understanding and patience. Our team is dedicated to ensuring your order is packaged carefully, shipped quickly, and delivered safely to your door.

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14. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
�� Email: orders @ halstedhealth.com